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- Website: www.comtecsolutions.com
- Top Executive: Rob Moyer, President
- Local Employees: 33
- Headquarters: Rochester, NY
- Founded: 1995
- Total Employees: 38
- Years on List: 3
- Last Year’s Rank: –
ComTec Solutions: growing and expanding for years
ComTec Solutions is growing at such a steady pace that it’s looking to hire up to 15 new employees in the next year.
“I have seven open job requisitions right now due to growth,” says president Rob Moyer. “If you put seven qualified people in front of me today, I’d hire all of them.”
Moyer, a former IT manager, founded ComTec Solutions in 1995. The company quickly evolved from a break/fix provider – servicing IT problems as they arise – to a managed services provider, responsible for the day-to-day management of customers’ IT systems.
Its 200-plus customers across the Northeast U.S., Canada and Mexico are primarily mid-size manufacturers in the aerospace, defense and optics industries. Seven out of the top 25 optics companies in Rochester are clients. It supports service-based companies in fields including engineering, medicine and law.
ComTec is also an ERP provider. ERP, or enterprise resource planning, is software that enables companies to effectively manage daily business processes, such as production, sales, inventory, finance and human resources.
ComTec is one of the few companies in North America certified as an EPICOR ERP Platinum Partner. The software is regarded as one of the top ERP applications for mid-size manufacturers.
This is the company’s third year on the Rochester Chamber Top 100. It previously appeared on the list in 2011 and 2012.
ComTec has achieved double-digit revenue growth in each of the last five years. Last year, the company increased revenue 20 percent and is on track to do the same this year.
Moyer attributes that success to its loyal customer base, and its employees – who are as skilled in customer service as they are in technology.
“We’ve got very loyal customers. Some of them have been with us for the whole 24 years,” he says. “Our employees know how to take care of our customers and they’re very dedicated to that.”
ComTec employs 32 people in Rochester and another five in East Berlin, Connecticut, where it opened a second office to accommodate its growth there and in the downstate and Long Island area.
ComTec differentiates itself with broad-based knowledge and expertise. It knows what it takes to run an IT system – and a business.
“We have a lot of businesspeople working here because of the ERP side of the business,” says Moyer. “We’re very process and procedure-oriented. We do a good job at delivering the service because we have that business acumen as well as the IT smarts.”
That has resulted in many satisfied customers, such as Jason Tracy, CEO of Consumer Credit Counseling Service of Rochester.
“Our experience with the ComTec team has been terrific, and the service they have provided is unparalleled,” said Tracy. “They restored our staff’s confidence that when they experience a technology-related issue, it will be resolved quickly and with as little impact to them and our clients as possible.”
Happy customers are often the product of happy employees.
That’s important to Moyer, who describes ComTec’s culture as “work hard, play hard.”
“We’re a small company. We wear lots of hats and are always trying to stay ahead of our customers,” he says. “We tend to work a lot, but we also do a lot of activities outside of work to foster that team approach.”
Those activities include community-based projects. This year, the company was recognized with a five-year service award from Meals on Wheels, and its management team took part in the Habitat for Humanity Leaders Build. Employees have also participated in fundraisers for local organizations, including Camp Good Days and Special Times.
More growth is on the horizon for ComTec.
“With the offices in Rochester and Connecticut, we’re looking to possibly do an acquisition in the Albany area to try and expand that geographic footprint and fill the gap between upstate New York and downstate and Connecticut.”
The company is also focused on augmenting its capabilities in the critical area of cybersecurity, as well as expanding into new customer markets, such as medical devices.
And that means recruiting the best talent to fill those 15 new jobs over the next year.
“We’re trying to entice people to come work for a growing organization with a great culture,” says Moyer.